Vanguard support service is available via customer support portal, email or phone during working hours. When raising an issue, please supply as much information as possible, especially error messages and any other information you think may be relevant. The more information we have  the easier and faster it will be for us to identify the problem and resolve the issue for you. Please choose the most convenient method for contacting us to respond to your request. 


 Support Portal

If you would like one of our support professionals to help you via customer support portal, please click the link below:




Email Support

The email support service is available during working hours and is usually the fastest way to reach our support service. Please provide full details in the email, and attach screenshots where possible.




Phone Support

Phone-based technical support is available during normal office hours. Please bear in mind that you may have to wait for a support advisor to become free to take your call, so seeking a resolution using the customer support portal or email system is usually faster.

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