Serosep Cuts Reporting Times with SAP Business One Posted: December 15, 2014 at 7:45 am Serosep Cuts Reporting Times with SAP Business One Serosep is a leading manufacturer and distributor of laboratory diagnostic instruments and consumables supplying hospitals and laboratories across Europe, Asia, Africa and the Middle East. In March 2010, the Limerick, Ireland-based company deployed SAP Business One with support from SAP partner IIS and has enjoyed various benefits since. Emma Morgan, financial controller, explains. What systems did you have in place prior to the implementation of SAP Business One? We had [a common software package] which was used to manage our accounts. We had also built a bespoke software application to manage our stock. We didn’t have anything to manage CRM and we had very poor visibility over what was going on. We were never really happy with our former software but I suppose a fear of the unknown stopped us from switching solutions before we did. It was a big leap of faith, but we’ve never looked back since. What were the issues you faced as a business before implementation? The majority of the issues we had were around stock management and our inventory levels. There was also an awful lot of work on stock management as we couldn’t rely on the accuracy of our reports, so that meant we were forced into frequent stock counts. Another major problem was currency conversion. We were unable to revalue stock – as most of it is bought in sterling then converted into Euros. This resulted in a huge manual process every month to get a correct valuation on our stock levels. How has the company benefited from deploying SAP Business One? Stock management has improved because it’s more accurate now in SAP Business One. From an efficiency point of view we are now able to focus our attention on other areas of the business rather than trying to get the day-to-day information right. Now we have more time to do analysis and more detailed reviews of accounts, for instance. There’s always room for improvement, but we’ve certainly come a long way from where we were with SAP Business One. From a personal point of view, I’ve been able to save about three to four days per month since we started using SAP Business One because the reports are accurate and we can rely on them. Has SAP Business One helped you comply with industry and regulatory standards? The system has because we sell into the healthcare sector – so we have to have batch control and such procedures. The system is very good from that perspective. We had to select a system that works in line with the procedures that we have to have in place. Is Serosep able to respond quicker to customer esquires since deploying SAP Business One? SAP provides greater visibility and it’s so easy to access the data on customer records. I know that we’re one of the very few companies that are able to manage our service reports offline and on our iPhones. There are still service engineers in our industry that go out with a duplicate book which is filled out then returned to an office to be typed up and processed. But our teams are able to use the technology to get information faster and in a more convenient way for our business, which we can relay to customers. What about overall levels of efficiency and productivity? There’s definitely been an improvement. Because of the functionality the system is so easy to use. With the drill-down menus the information you need is usually just a few clicks away. It’s very easy to get into the data. If for example you’ve got an engineer on the phone on-site who may not have their laptop on them we can easily find what they’re looking for. The reports are also great, especially because you can easily export them into Microsoft Excel – which can then be analyzed. Why did you decide to partner with IIS? We initially deployed with a partner that was taken over by IIS. Our relationship with IIS has grown from there. What I would say about IIS is that we find them very pro-active. The customer service is very good and esquires are always answered very quickly.